Delete Your FenixPlay Account
Complete guide to safely delete your account and data
Irreversible Action
Deleting your account is a permanent and irreversible action. Once completed, you cannot recover your account or associated data.
How to Delete Your Account from the App
To delete your FenixPlay account, follow these steps from your mobile device:
Open the FenixPlay App
Make sure you're logged in with your account
Go to Your Profile
Tap the profile icon at the bottom right of the screen
Find the "Delete Account" Button
Profile → Settings → Delete account. For Organizers, the option is at the bottom of the profile.
Confirm Deletion
Read the information about what will be deleted and confirm your decision
What Gets Deleted When You Delete Your Account?
Your account and profile are removed when you confirm. Provider erasure is processed separately.
Completely Deleted:
- Profile, email and account personal data
- Access, sessions, preferences and permissions
- Messages you wrote and registrations linked to your account
Data that may be retained:
- Tournaments and matches involving other participants may remain, without the link to your profile.
- Purchase records needed for legal obligations or claims follow applicable retention periods.
Processing Time
Deletion process:
- Account and profile: removed when you confirm in the app.
- Erasure requests: handled within 30 days. We will tell you if a legal exception requires more time.
- Older diagnostics and backups remain restricted until their retention cycle expires. We review exceptions when handling your request and prevent reuse in the service.
- We do not consider provider erasure complete when a request has only been accepted.
Check your subscriptions
Deleting your account does not automatically cancel Apple or Google subscriptions.
Manage your subscription in the store where you purchased it
To prevent renewal, also cancel your subscription in Apple settings or Google Play.
Request by email
If you cannot sign in, email soporte@fenixplay.app from your account email with the subject “Delete FenixPlay account”. We will verify your identity without asking for your password.
From the App:
Profile → Settings → Delete account. For Organizers, the option is at the bottom of the profile.
Direct support from the app
Important Information About Deletion
This page provides all necessary information for account deletion:
- Reference to FenixPlay: Specific information about our application
- Clear steps: Step-by-step instructions to delete the account
- Data types: Clear specification of what is deleted and what is kept
- Retention periods: Information about deletion timeframes
- Support contact: Multiple ways to get help
Your Privacy is Our Priority
At FenixPlay, we respect your right to control your personal data. Our account deletion process is designed to be:
- Your account and profile are removed when you confirm. Provider erasure is processed separately.
- Erasure requests: handled within 30 days. We will tell you if a legal exception requires more time.
- Older diagnostics and backups remain restricted until their retention cycle expires. We review exceptions when handling your request and prevent reuse in the service.